Last updated 11 September 2026
Elluna Privacy Policy
Elluna is designed to be private and family-friendly. This policy explains what we collect when you create and listen to stories.
Information we collect
Elluna uses an anonymous device identifier to sync your saved stories and to track your free narration credits and subscription status. The details you type to build a story (such as a child’s first name, age range or favourite themes) are used to generate that story. We do not ask for, and you should not enter, sensitive personal information about a child.
How stories are created
Story text is generated using trusted third-party AI providers, and narration audio is produced using a third-party text-to-speech provider. The prompt details you enter are sent to these providers only to create your story and its audio.
Usage and crash diagnostics
We collect anonymous usage and crash diagnostics — which screens are used, whether a purchase succeeded or failed, and whether the app crashed or froze. These go to EJM Digital’s own servers, not to any third party. They are tied only to random identifiers created on your install, which are deleted when you delete the app; they are not your Apple ID, not your device ID and not an advertising identifier, and they are deliberately kept separate from the identifier used to sync your stories. There is no advertising network, no third-party analytics SDK and no tracking across other apps or websites.
Payments
Subscriptions and narration credit packs are sold through the Apple App Store or Google Play and processed for us by RevenueCat. RevenueCat receives the anonymous identifier Elluna uses for your credits, together with the store’s purchase record, and tells our server which subscription and credit packs are active. Apple or Google handles the payment itself: neither we nor RevenueCat ever see your card details, and nothing you type into a story is shared with RevenueCat.
Children’s privacy
Elluna is intended to be set up and operated by a parent or guardian. It is not directed at children for account creation or purchases. Please supervise children while they use the app.
Storage
Your saved stories sync to our service so they’re not lost if you change phones. Your credit balance is kept on our servers against the anonymous identifier, and your subscription status is confirmed with your app store through RevenueCat.
Your choices
You can delete saved stories at any time and cancel a subscription through the store you bought it from. To request deletion of your synced stories, email us.
Contact
Questions about privacy can be sent to support@ejmdigital.com.au.
About us
Elluna is operated by EJM Digital (ABN 16 323 013 830), an Australian app studio. The other pages for this app: Terms of Service.